Welcome to the GBC Team Press Center. Here you will find our news, blogs, events and the best moments of our corporate culture.
Research Shows 82% of Retail Is Prioritizing the Customer Experience
A Harvard Business Review Analytic Services report finds that getting the customer experience right is more important in Retail than in all other industries…
7 Principles of Customer Service That Spark Small Business Growth
How can a growing business support its customers and service agents? Easy, by the estimate of the Salesforce team. All one needs is to create a flawless customer experience with robust, flexible helpdesk software, to adhere to the tried and true…
Salesforce and Microsoft Teams Have Introduced an Integrated App
Salesforce app is now generally available on Microsoft Teams as the two software giants team up on collaboration software.
The Salesforce app for Teams allows joint Teams and Salesforce customers to mention various Salesforce records in Teams…
Brand Finance Global 500: most valuable brands in the world
On 22 January, Brand Finance, a leading brand consultancy published the annual Global 500 ranking of the most valuable brands in the world.
Each brand has been accorded a brand rating: a benchmark study of the strength, risk and future potential of…
Something Good About 2020
By almost any measure, 2020 has been an annus horribilis that most of us are eager to put in the rear view mirror. A global pandemic, ensuing economic calamity, social unrest, and a bitterly divided political environment collided to create an…
Salesforce Einstein Now Delivers 80+ Billion AI-Powered Predictions Every Day
Salesforce announced that Einstein, the first comprehensive AI for CRM, now delivers more than 80 billion AI-powered predictions every day across all Salesforce products for sales, service, marketing and commerce. The new all digital,…
The Top 50 Most Innovative Companies of 2020
Corporate longevity is on the decline. In the 1960s, a typical S&P 500 company was estimated to last more than 60 years - these days, the average lifespan is just 18 years. In today’s fast-paced world, companies need to adapt quickly to…
Should I Start a Small Business During a Crisis?
Starting a business during a crisis may seem like a crazy idea to some, but consider this: Disney was created during the Great Depression. FedEx was dreamt up towards the tail end of the 1970 recession. Hewlett Packard was started with less than…
Traveling during a pandemic. The Marriott International experience
The global pandemic has proven inhospitable to the hotel and travel industry. Brian King, one of the Marriott International leaders, notes his industry has been hit harder than most. He reports that one job in ten around the globe is in travel and…
Creating Exceptional Experiences in Financial Services with One-Click Appointments, Easy Calling, and a Personal Touch
How can financial services organisations deliver exceptional customer service in challenging times? That is the issue for many providers who have seen an acceleration in the move to digital interactions and a huge rise in demand for virtual…
Salesforce's net profit grows 28 times
Last month Salesforce reported its Q2 2020 results. After the announcement of financial results, the shares rose by more than 13%. The results exceeded analysts' expectations. Salesforce shares will also replace Exxon Mobil in the Dow Jones…
The World’s Top Cloud Vendors
The Cloud Wars portal has introduced their fresh view on the ranking of the 10 most-influential cloud vendors in the world.
As summer is winding down, the global economy is starting to heat back up and many businesses are taking tentative first…
