Salesforce app is now generally available on Microsoft Teams as the two software giants team up on collaboration software.

The Salesforce app for Teams allows joint Teams and Salesforce customers to mention various Salesforce records in Teams channels and chats, such as opportunities, accounts, cases, contacts, and leads. Salesforce CRM users can now mention Salesforce records in Teams to facilitate collaboration. They can also preview details of records that others post, pin records to channel tabs for easy access, and keep records up to date with inline editing. For instance, service teams can improve coordination and response times to open cases to help keep customers happy, reduce the support loads, and cut out productivity barriers caused by switching between Teams and Salesforce.