Discover everything the world’s #1 CRM has for you

Deliver a seamless shopping experience across all channels

Deliver a seamless shopping experience across all channels

Conquer personalization

Delight shoppers and automate merchandising with Einstein's AI capabilities — no data scientist required! Woven into the fabric of Commerce Cloud, Einstein provides merchandising insights, time-saving task automation, and personalized shopping tailored to every click.

Speed up your operations

Take advantage of market opportunities faster with the speed and agility of the cloud. Launch new sites, create all-new consumer experiences, bring stores online, adopt new features, and integrate partner technologies in record time, without the usual complexities.

Go global in record time

Launch new sites and explore new geographies quickly and easily with unified multisite management and built-in localization capabilities — even when multiple brands, languages, and currencies are involved.

Delight shoppers with constant innovation

Regularly deliver new, exciting customer experiences without delays or dependencies. Enjoy seamless upgrades, an open standards-based dev environment, and a rich ecosystem of technology partners — all powered through the cloud.

INTEGRATE WITH THE #1 CRM FOR RETAIL

Sell, service, and market faster with Salesforce. Commerce Cloud is an integral part of the Salesforce Intelligent Customer Success Platform that includes world-class solutions for marketing, customer service, community, and more.

 

Source: salesforce.com

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Extend the power of the world’s #1 CRM with apps built on the Salesforce Platform

Extend the power of the world’s #1 CRM with apps built on the Salesforce Platform

Customize and extend your CRM solution with myLightning

Make Salesforce your own with the myLightning tools that let you tailor your CRM with point-and-click ease and empower everyone-developers, admins and business users

Engage employees with apps for everyone

Rapidly build AI-powered employee apps that automate business processes and give every employee a view of the customer. From HR to finance to IT, and more.

Build with security and trust

The world's most trusted cloud platform gives you the ability to add the layers of security and compliance controls your industry or customers demand.

Create amazing customer experiences

Engage customers with beautiful, personalized apps that connect to Salesforce. Create apps in any language your developers want with built-in AI. Even connect to IoT.

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Unify datasets from multiple sources into a single view so you can get faster answers and take immediate actions

Unify datasets from multiple sources into a single view so you can get faster answers and take immediate actions

Einstein Analytics

No more waiting for analysts or IT. Now anybody can ask questions, drill into data, and find new opportunities with our self-service platform.

Sales Cloud Einstein

Easily and automatically uncover hidden insights from millions of data points. Get instant visibility into historical pipeline information, business trends, whitespace, and more from any device with Sales Cloud Einstein's prebuilt, customizable reports and dashboards.

Service Analytics

Gain a deeper understanding of your service team’s performance — turn insights into actions that drive better customer experiences with the first analytics app built for Service Cloud.

 

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Easily build intelligent and branded communities and portals for customers, partners, and employees

Easily build intelligent and branded communities and portals for customers, partners, and employees

Design, launch, and manage everything from one place

Use Lightning Community Builder to create a custom community with clicks, not code. Alternatively, select from an ecosystem of simple, pre-built templates, components, and apps.

Customize content and appearance for each audience

Tailor your pixel-perfect digital destination to each customer. Use permissions to control which users can access select content, data, and functionality.

Harness AI-powered insights to get a complete view of every customer

Combine site analytics, user-generated content, and CRM data to predict customer behaviors and make informed decisions.

Empower customers to find answers — fast

Modern, self-service portals allow customers to browse FAQs, explore knowledge bases, log cases, update orders, and more — all without any agent interaction.

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Meet the unified marketing platform to know consumers, engage them, and personalize their experience across everything

Meet the unified marketing platform to know consumers, engage them, and personalize their experience across everything

Be consumer-centric

Build a single, comprehensive view of each consumer to power 1-to-1 journeys.

Connect every interaction

ntegrate every touchpoint and experience with your brand across advertising, marketing, commerce, sales, service, and apps.

Market smarter with AI

Discover new segments, identify the likeliest consumers to engage, and power predictive recommendations — all automatically.

Operate with ease

Leverage pre-built templates, streamlined messaging flows, and mobile apps to easily create and execute cross-channel campaigns.

Manage B2C or B2B

Use one platform to engage both businesses and consumers alike.

 

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Deliver smarter, more personalized support anywhere across the platform with Service Cloud

Deliver smarter, more personalized support anywhere across the platform with Service Cloud

Support customers over their favorite channel

Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.

Improve support with AI built for the Salesforce Platform

Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.

See all the details of a case, at a glance

Boost agent efficiency — and customer satisfaction — with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.

Resolve onsite service issues on the first trip

Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.

Reduce case volume with a self-service portal

Give customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.

 

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Find customers, close deals faster, and grow accounts wherever you are

Find customers, close deals faster, and grow accounts wherever you are

Help reps sell smarter with an AI-powered sales platform

Salesforce Einstein lets you build artificial intelligence right into the sales process. Automatically capture data and get instant insights, such as top leads, next steps, and suggested actions.

Accelerate productivity with a flexible user experience

Sell from the field. Sell from your inbox. Sell the way you want, lightning fast, with an easy-to-customize, AI-powered CRM system.

Close more deals anytime, anywhere

See everything from sales forecasts to team performance on any device — a laptop, a phone, you name it. Focus reps on the most important actions, giving them the right advice at the right time.

Personalize the customer experience with a 360-degree view

Create a single, consistent selling process by making sales, service, and marketing data work together. Connect every channel across the buyer journey.

Optimize the quote-to-cash process

Automate your configure, price, and quote process with Salesforce CPQ, named a Leader in the Gartner Magic Quadrant for CPQ. Empower your sales teams close deals faster.

 

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Do more together with Quip, the easy-to-use, fully integrated collaboration platform

Do more together with Quip, the easy-to-use, fully integrated collaboration platform

Connect content and communication

Reinvent documents and spreadsheets with integrated chat, checklists, and project management.

Take collaboration to the next level

Embed Live Apps to extend collaboration on every service you use at your company.

Access Quip from anywhere

Get the same functionality from anywhere with a seamless desktop-to-mobile experience, so your team never misses a beat.

Customize workflows for your team

Combine Live Apps like calendars, videos, images, and more to build your team's perfect collaboration solution.

 

Source: salesforce.com

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Commerce
Platform
Analytics
Communities
Marketing
Service
Sales
Collaboration

Industry sectors

Financial Services
Take the next step
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IT Services
#1 ENTERPRISE PLATFORM FOR IT
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Higher Education
Use social, mobile, and cloud to become a connected campus
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Communications
Communicate on a person-to-person level
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Retail
Make every shopper experience feel custom tailored
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Manufacturing
Create new revenue growth by staying close to your customers
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Healthcare & Life Sciences
Innovate faster & drive better health outcomes
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Automotive
Accelerate productivity and drive more customer success
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Media
Turn the page on old media models
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Transportation and Hospitality
Embark on a new era of customer success
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Customers