Deliver smarter, more personalized support anywhere across the platform with Service Cloud

Deliver smarter, more personalized support anywhere across the platform with Service Cloud

Support customers over their favorite channel

Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.

Improve support with AI built for the Salesforce Platform

Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.

See all the details of a case, at a glance

Boost agent efficiency — and customer satisfaction — with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.

Resolve onsite service issues on the first trip

Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.

Reduce case volume with a self-service portal

Give customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.

 

 

Source: salesforce.com

 

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