Owing to our profound expertise in finance, pharma, telecom, retail, distribution, manufacturing, and an unbeatable combination of technology, professional competency and thinking outside the box, GBC Team unfailingly exceeds customer expectations. We will meet you halfway and adapt to your needs to leverage your business efficiency.

GBC Team GBC Team
  • DELIVER A SEAMLESS SHOPPING EXPERIENCE ACROSS ALL CHANNELS

    CONQUER PERSONALIZATION

    Delight shoppers and automate merchandising with Einstein's AI capabilities — no data scientist required! Woven into the fabric of Commerce Cloud, Einstein provides merchandising insights, time-saving task automation, and personalized shopping tailored to every click.

    SPEED UP YOUR OPERATIONS

    Take advantage of market opportunities faster with the speed and agility of the cloud. Launch new sites, create all-new consumer experiences, bring stores online, adopt new features, and integrate partner technologies in record time, without the usual complexities.

    GO GLOBAL IN RECORD TIME

    Launch new sites and explore new geographies quickly and easily with unified multisite management and built-in localization capabilities — even when multiple brands, languages, and currencies are involved.

    DELIGHT SHOPPERS WITH CONSTANT INNOVATION

    Regularly deliver new, exciting customer experiences without delays or dependencies. Enjoy seamless upgrades, an open standards-based dev environment, and a rich ecosystem of technology partners — all powered through the cloud.

  • FIND CUSTOMERS, CLOSE DEALS FASTER, AND GROW ACCOUNTS WHEREVER YOU ARE

    HELP REPS SELL SMARTER WITH AN AI-POWERED SALES PLATFORM

    Salesforce Einstein lets you build artificial intelligence right into the sales process. Automatically capture data and get instant insights, such as top leads, next steps, and suggested actions.

    ACCELERATE PRODUCTIVITY WITH A FLEXIBLE USER EXPERIENCE

    Sell from the field. Sell from your inbox. Sell the way you want, lightning fast, with an easy-to-customize, AI-powered CRM system.

    CLOSE MORE DEALS ANYTIME, ANYWHERE

    See everything from sales forecasts to team performance on any device — a laptop, a phone, you name it. Focus reps on the most important actions, giving them the right advice at the right time.

    PERSONALIZE THE CUSTOMER EXPERIENCE WITH A 360-DEGREE VIEW

    Create a single, consistent selling process by making sales, service, and marketing data work together. Connect every channel across the buyer journey.

  • UNIFY DATASETS FROM MULTIPLE SOURCES INTO A SINGLE VIEW SO YOU CAN GET FASTER ANSWERS AND TAKE IMMEDIATE ACTIONS

    EINSTEIN ANALYTICS

    No more waiting for analysts or IT. Now anybody can ask questions, drill into data, and find new opportunities with our self-service platform.

    SALES CLOUD EINSTEIN

    Easily and automatically uncover hidden insights from millions of data points. Get instant visibility into historical pipeline information, business trends, whitespace, and more from any device with Sales Cloud Einstein's prebuilt, customizable reports and dashboards.

    SERVICE ANALYTICS

    Gain a deeper understanding of your service team’s performance — turn insights into actions that drive better customer experiences with the first analytics app built for Service Cloud.

    RESOLVE ONSITE SERVICE ISSUES ON THE FIRST TRIP

    Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.

  • MEET THE UNIFIED MARKETING PLATFORM TO KNOW CONSUMERS, ENGAGE THEM, AND PERSONALIZE THEIR EXPERIENCE ACROSS EVERYTHING

    BE CONSUMER-CENTRIC

    Build a single, comprehensive view of each consumer to power 1-to-1 journeys.

    CONNECT EVERY INTERACTION

    Integrate every touchpoint and experience with your brand across advertising, marketing, commerce, sales, service, and apps.

    MARKET SMARTER WITH AI

    Discover new segments, identify the likeliest consumers to engage, and power predictive recommendations — all automatically.

    OPERATE WITH EASE

    Leverage pre-built templates, streamlined messaging flows, and mobile apps to easily create and execute cross-channel campaigns.

  • EXTEND THE POWER OF THE WORLD’S #1 CRM WITH APPS BUILT ON THE SALESFORCE PLATFORM

    CUSTOMIZE AND EXTEND YOUR CRM SOLUTION WITH MYLIGHTNING

    Make Salesforce your own with the myLightning tools that let you tailor your CRM with point-and-click ease and empower everyone-developers, admins and business users

    ENGAGE EMPLOYEES WITH APPS FOR EVERYONE

    Rapidly build AI-powered employee apps that automate business processes and give every employee a view of the customer. From HR to finance to IT, and more.

    BUILD WITH SECURITY AND TRUST

    The world's most trusted cloud platform gives you the ability to add the layers of security and compliance controls your industry or customers demand.

    CREATE AMAZING CUSTOMER EXPERIENCES

    Engage customers with beautiful, personalized apps that connect to Salesforce. Create apps in any language your developers want with built-in AI. Even connect to IoT.

  • DELIVER SMARTER, MORE PERSONALIZED SUPPORT ANYWHERE ACROSS THE PLATFORM WITH SERVICE CLOUD

    SUPPORT CUSTOMERS OVER THEIR FAVORITE CHANNEL

    Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.

    IMPROVE SUPPORT WITH AI BUILT FOR THE SALESFORCE PLATFORM

    Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.

    SEE ALL THE DETAILS OF A CASE, AT A GLANCE

    Boost agent efficiency — and customer satisfaction — with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.

    RESOLVE ONSITE SERVICE ISSUES ON THE FIRST TRIP

    Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.

  • EASILY BUILD INTELLIGENT AND BRANDED COMMUNITIES AND PORTALS FOR CUSTOMERS, PARTNERS, AND EMPLOYEES

    DESIGN, LAUNCH, AND MANAGE EVERYTHING FROM ONE PLACE

    Use Lightning Community Builder to create a custom community with clicks, not code. Alternatively, select from an ecosystem of simple, pre-built templates, components, and apps.

    CUSTOMIZE CONTENT AND APPEARANCE FOR EACH AUDIENCE

    Tailor your pixel-perfect digital destination to each customer. Use permissions to control which users can access select content, data, and functionality.

    HARNESS AI-POWERED INSIGHTS TO GET A COMPLETE VIEW OF EVERY CUSTOMER

    Combine site analytics, user-generated content, and CRM data to predict customer behaviors and make informed decisions.

    EMPOWER CUSTOMERS TO FIND ANSWERS — FAST

    Modern, self-service portals allow customers to browse FAQs, explore knowledge bases, log cases, update orders, and more — all without any agent interaction.

GBC Team GBC Team
  • DELIVER A SEAMLESS SHOPPING EXPERIENCE ACROSS ALL CHANNELS

    CONQUER PERSONALIZATION

    Delight shoppers and automate merchandising with Einstein's AI capabilities — no data scientist required! Woven into the fabric of Commerce Cloud, Einstein provides merchandising insights, time-saving task automation, and personalized shopping tailored to every click.

    SPEED UP YOUR OPERATIONS

    Take advantage of market opportunities faster with the speed and agility of the cloud. Launch new sites, create all-new consumer experiences, bring stores online, adopt new features, and integrate partner technologies in record time, without the usual complexities.

    GO GLOBAL IN RECORD TIME

    Launch new sites and explore new geographies quickly and easily with unified multisite management and built-in localization capabilities — even when multiple brands, languages, and currencies are involved.

    DELIGHT SHOPPERS WITH CONSTANT INNOVATION

    Regularly deliver new, exciting customer experiences without delays or dependencies. Enjoy seamless upgrades, an open standards-based dev environment, and a rich ecosystem of technology partners — all powered through the cloud.

  • FIND CUSTOMERS, CLOSE DEALS FASTER, AND GROW ACCOUNTS WHEREVER YOU ARE

    HELP REPS SELL SMARTER WITH AN AI-POWERED SALES PLATFORM

    Salesforce Einstein lets you build artificial intelligence right into the sales process. Automatically capture data and get instant insights, such as top leads, next steps, and suggested actions.

    ACCELERATE PRODUCTIVITY WITH A FLEXIBLE USER EXPERIENCE

    Sell from the field. Sell from your inbox. Sell the way you want, lightning fast, with an easy-to-customize, AI-powered CRM system.

    CLOSE MORE DEALS ANYTIME, ANYWHERE

    See everything from sales forecasts to team performance on any device — a laptop, a phone, you name it. Focus reps on the most important actions, giving them the right advice at the right time.

    PERSONALIZE THE CUSTOMER EXPERIENCE WITH A 360-DEGREE VIEW

    Create a single, consistent selling process by making sales, service, and marketing data work together. Connect every channel across the buyer journey.

  • UNIFY DATASETS FROM MULTIPLE SOURCES INTO A SINGLE VIEW SO YOU CAN GET FASTER ANSWERS AND TAKE IMMEDIATE ACTIONS

    EINSTEIN ANALYTICS

    No more waiting for analysts or IT. Now anybody can ask questions, drill into data, and find new opportunities with our self-service platform.

    SALES CLOUD EINSTEIN

    Easily and automatically uncover hidden insights from millions of data points. Get instant visibility into historical pipeline information, business trends, whitespace, and more from any device with Sales Cloud Einstein's prebuilt, customizable reports and dashboards.

    SERVICE ANALYTICS

    Gain a deeper understanding of your service team’s performance — turn insights into actions that drive better customer experiences with the first analytics app built for Service Cloud.

    RESOLVE ONSITE SERVICE ISSUES ON THE FIRST TRIP

    Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.

  • MEET THE UNIFIED MARKETING PLATFORM TO KNOW CONSUMERS, ENGAGE THEM, AND PERSONALIZE THEIR EXPERIENCE ACROSS EVERYTHING

    BE CONSUMER-CENTRIC

    Build a single, comprehensive view of each consumer to power 1-to-1 journeys.

    CONNECT EVERY INTERACTION

    Integrate every touchpoint and experience with your brand across advertising, marketing, commerce, sales, service, and apps.

    MARKET SMARTER WITH AI

    Discover new segments, identify the likeliest consumers to engage, and power predictive recommendations — all automatically.

    OPERATE WITH EASE

    Leverage pre-built templates, streamlined messaging flows, and mobile apps to easily create and execute cross-channel campaigns.

  • EXTEND THE POWER OF THE WORLD’S #1 CRM WITH APPS BUILT ON THE SALESFORCE PLATFORM

    CUSTOMIZE AND EXTEND YOUR CRM SOLUTION WITH MYLIGHTNING

    Make Salesforce your own with the myLightning tools that let you tailor your CRM with point-and-click ease and empower everyone-developers, admins and business users

    ENGAGE EMPLOYEES WITH APPS FOR EVERYONE

    Rapidly build AI-powered employee apps that automate business processes and give every employee a view of the customer. From HR to finance to IT, and more.

    BUILD WITH SECURITY AND TRUST

    The world's most trusted cloud platform gives you the ability to add the layers of security and compliance controls your industry or customers demand.

    CREATE AMAZING CUSTOMER EXPERIENCES

    Engage customers with beautiful, personalized apps that connect to Salesforce. Create apps in any language your developers want with built-in AI. Even connect to IoT.

  • DELIVER SMARTER, MORE PERSONALIZED SUPPORT ANYWHERE ACROSS THE PLATFORM WITH SERVICE CLOUD

    SUPPORT CUSTOMERS OVER THEIR FAVORITE CHANNEL

    Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.

    IMPROVE SUPPORT WITH AI BUILT FOR THE SALESFORCE PLATFORM

    Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.

    SEE ALL THE DETAILS OF A CASE, AT A GLANCE

    Boost agent efficiency — and customer satisfaction — with a console that displays everything relevant to a case (even legacy system data), from any department, all in one dynamic, connected CRM solution.

    RESOLVE ONSITE SERVICE ISSUES ON THE FIRST TRIP

    Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.

  • EASILY BUILD INTELLIGENT AND BRANDED COMMUNITIES AND PORTALS FOR CUSTOMERS, PARTNERS, AND EMPLOYEES

    DESIGN, LAUNCH, AND MANAGE EVERYTHING FROM ONE PLACE

    Use Lightning Community Builder to create a custom community with clicks, not code. Alternatively, select from an ecosystem of simple, pre-built templates, components, and apps.

    CUSTOMIZE CONTENT AND APPEARANCE FOR EACH AUDIENCE

    Tailor your pixel-perfect digital destination to each customer. Use permissions to control which users can access select content, data, and functionality.

    HARNESS AI-POWERED INSIGHTS TO GET A COMPLETE VIEW OF EVERY CUSTOMER

    Combine site analytics, user-generated content, and CRM data to predict customer behaviors and make informed decisions.

    EMPOWER CUSTOMERS TO FIND ANSWERS — FAST

    Modern, self-service portals allow customers to browse FAQs, explore knowledge bases, log cases, update orders, and more — all without any agent interaction.