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Betclic & GBC Team

Industry

Online Gaming

About the company

Betclic was founded in 2005 by a French entrepreneur and is now part of the Betclic Everest Group, which also owns the brands Bet-at-home, Expekt, Everest, Monte Carlo Casino. Group companies are located in London, Paris, Rome, Sliema (Malta) and in Gibraltar

Case

Betclic needed a single database for 44 domains in 11 different languages (more than 1 million customers) and high performance b2c support in all countries across all channels: websites and online chat, phone and Email.

Results

Project launched in 3 months, quick start and adoption by 200 users at once. Implementing Live Agent and customizing the pre-chat and post-chat forms in all languages/domains. The new system integrated all company sites and customer data. Phone system/Email Integration.