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DELIVER A SEAMLESS CUSTOMER EXPERIENCE FOR BOTH B2C AND B2B COMMERCE
EMPOWER YOUR SALES TEAMS
Give your sales team the time and insights it needs to develop winning strategies by eliminating manual tasks and giving them access to real-time customer data.
SPEED UP YOUR OPERATIONS
Take advantage of market opportunities faster with the speed and agility of the cloud. Launch new sites, create all-new consumer experiences, bring stores online, adopt new features, and integrate partner technologies in record time.
OPTIMIZE THE CONVERSION FUNNEL
Reduce abandoned carts with proven best practices, including saved carts, optimized checkout flows, and payment accelerators.
MAXIMIZE YOUR ONLINE GROWTH
Launch new sites and explore new geographies quickly and easily with unified multisite management and built-in localization capabilities — even when multiple brands, languages, and currencies are involved.
-
GET A 360 DEGREE VIEW OF THE CUSTOMER
SET A WINNING SALES STRATEGY
Get smarter about managing trade promotions and simplify complex sales processes. And close deals faster with real-time collaboration across the entire field, on any device.
BUILD LONGTIME CUSTOMER RELATIONSHIPS WITH EVERY INTERACTION
Create a single, consistent selling process by making sales, service, and marketing data work together to provide a personalised customer journey.
USE EFFECTIVE SALES INSIGHTS
Have a full overview of the sales performance and margin data to identify opportunities and run successful promotions.
CLOSE MORE DEALS ANYTIME, ANYWHERE
See everything from sales forecasts to team performance on any device — a laptop, a phone, you name it.
-
SPOT OPPORTUNITIES, PREDICT OUTCOMES, GET RECOMMENDATIONS AND MORE
MAKE DATA-DRIVEN DECISIONS
Automatically find simple answers to complex business questions in your data. Learn what happened, why it happened, what will happen, and what to do about it with transparent, understandable AI models.
IDENTIFY HOW TO ACHIEVE YOUR BUSINESS GOALS
Get the exact information you need by tailoring analytics to your business. Improve any business outcome with precise recommendations and specific guidance.
VISUALISE YOUR ENTIRE BUSINESS ON A SINGLE SCREEN
Avoid needing multiple systems and logins. Create complete visualisations, predictions, insights, and more by bringing all your data — even from external systems — onto a single platform.
KNOW THE SPECIFIC STEPS TO TAKE NEXT
Take instant action from the point of insight, updating records, and sharing dashboards.
-
HELPS YOU UNDERSTAND CONSUMERS, ENGAGE THEM, AND PERSONALIZE THEIR EXPERIENCE
CONNECT EVERY INTERACTION
Integrate every touchpoint and experience with your brand across advertising, marketing, commerce, sales, service, and apps.
MARKET SMARTER WITH AI
Discover new segments, identify the likeliest consumers to engage, and power predictive recommendations — all automatically.
OPERATE WITH EASE
Leverage pre-built templates, streamlined messaging flows, and mobile apps to easily create and execute cross-channel campaigns.
TRY OUT B2B MARKETING AUTOMATION SOLUTION
Nurture leads, engage prospects, and target upsell opportunities within existing accounts. Target specific context within segments of your customers based on recent behavior and purchase history.
-
BUILD CUSTOM APPS AND EXTEND SALESFORCE FOR ANY BUSINESS NEED
CUSTOMIZE YOUR CRM SOLUTION
Tailor your CRM with point-and-click ease and empower everyone: developers, admins and business users.
ENGAGE EMPLOYEES WITH APPS FOR EVERYONE
Rapidly build AI-powered employee apps that automate business processes and give every employee a view of the customer.
BUILD WITH SECURITY AND TRUST
The world's most trusted cloud platform gives you the ability to add the layers of security and compliance controls your industry or customers demand.
CREATE AMAZING CUSTOMER EXPERIENCES
Engage customers with beautiful, personalized apps that connect to Salesforce. Create apps in any language your developers want with built-in AI. Even connect to IoT.
-
DELIVER SMARTER, MORE PERSONALIZED SUPPORT ANYWHERE ACROSS THE PLATFORM
BE READY TO SUPPORT ANY CUSTOMER ON ANY CHANNEL
Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice.
IMPROVE SUPPORT WITH AI BUILT FOR THE SALESFORCE PLATFORM
Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from AI analytics reports.
SEE ALL THE DETAILS OF A CASE, AT A GLANCE
Boost agent efficiency and customer satisfaction with a console that displays everything relevant to a case, from any department, in one dynamic, connected CRM solution.
RESOLVE ONSITE SERVICE ISSUES ON THE FIRST TRIP
Improve your field service operations with a mobile-first experience that uses AI to ensure technicians have the right tools and parts to do the job right.
-
EASILY BUILD INTELLIGENT AND BRANDED COMMUNITIES AND PORTALS FOR CUSTOMERS, PARTNERS, AND EMPLOYEES
DESIGN, LAUNCH, AND MANAGE EVERYTHING FROM ONE PLACE
Create a custom community with clicks, not code. Alternatively, select from an ecosystem of simple, pre-built templates, components, and apps.
CUSTOMIZE CONTENT AND APPEARANCE FOR EACH AUDIENCE
Tailor your pixel-perfect digital destination to each customer. Use permissions to control which users can access select content, data, and functionality.
HARNESS AI-POWERED INSIGHTS TO GET A COMPLETE VIEW OF EVERY CUSTOMER
Combine site analytics, user-generated content, and CRM data to predict customer behaviors and make informed decisions.
EMPOWER CUSTOMERS TO FIND ANSWERS — FAST
Modern, self-service portals allow customers to browse FAQs, explore knowledge bases, log cases, update orders, and more — all without any agent interaction.
-
DISCOVER THE NEW LEVEL OF EFFECTIVENESS FOR YOUR RETAIL EXECUTION
TURN EVERY STORE INTO A PERFECT STORE
Keep essential goods flowing to stores that need it. Increase audit accuracy with AI that helps ensure the accuracy of inventory, planogram, and merchandising compliance.
VISIT THE RIGHT STORES AT THE RIGHT TIME
Bring efficiency and help schedule their visits to the field reps by providing information, including site location, hours, and estimated visit time, right in their mobile app.
ACCELERATE IN-STORE PRODUCTIVITY
Tailor in-store activities based on customer requirements, streamline repetitive tasks, from inventory audits and planogram compliance through return order processing and surveys.
MAXIMIZE IN-STORE SALES
Use the mobile solution to collect important data such as category, product, pricing, and quantity and make orders easily.
-
A TRUSTED INTEGRATION AND API PLATFORM
CONNECT YOUR APPLICATIONS, DATA AND DEVICES
Bring the power of integration to your enterprise. Connect any system whether in the cloud or on-premises, on a unified platform.
MAXIMIZE BUSINESS AGILITY
Break free from inflexible custom code and build an enduring applications network that allows reuse and self-service.
INNOVATE FASTER
Allow teams to discover and reuse integration assets to build upon prior projects and address new business priorities.
CREATE NEW REVENUE OPPORTUNITIES
Enable your entire ecosystem to extend core capabilities to partners, customers and developers.
-
DELIVER A SEAMLESS CUSTOMER EXPERIENCE FOR BOTH B2C AND B2B COMMERCE
EMPOWER YOUR SALES TEAMS
Give your sales team the time and insights it needs to develop winning strategies by eliminating manual tasks and giving them access to real-time customer data.
SPEED UP YOUR OPERATIONS
Take advantage of market opportunities faster with the speed and agility of the cloud. Launch new sites, create all-new consumer experiences, bring stores online, adopt new features, and integrate partner technologies in record time.
OPTIMIZE THE CONVERSION FUNNEL
Reduce abandoned carts with proven best practices, including saved carts, optimized checkout flows, and payment accelerators.
MAXIMIZE YOUR ONLINE GROWTH
Launch new sites and explore new geographies quickly and easily with unified multisite management and built-in localization capabilities — even when multiple brands, languages, and currencies are involved.
-
GET A 360 DEGREE VIEW OF THE CUSTOMER
SET A WINNING SALES STRATEGY
Get smarter about managing trade promotions and simplify complex sales processes. And close deals faster with real-time collaboration across the entire field, on any device.
BUILD LONGTIME CUSTOMER RELATIONSHIPS WITH EVERY INTERACTION
Create a single, consistent selling process by making sales, service, and marketing data work together to provide a personalised customer journey.
USE EFFECTIVE SALES INSIGHTS
Have a full overview of the sales performance and margin data to identify opportunities and run successful promotions.
CLOSE MORE DEALS ANYTIME, ANYWHERE
See everything from sales forecasts to team performance on any device — a laptop, a phone, you name it.
-
SPOT OPPORTUNITIES, PREDICT OUTCOMES, GET RECOMMENDATIONS AND MORE
MAKE DATA-DRIVEN DECISIONS
Automatically find simple answers to complex business questions in your data. Learn what happened, why it happened, what will happen, and what to do about it with transparent, understandable AI models.
IDENTIFY HOW TO ACHIEVE YOUR BUSINESS GOALS
Get the exact information you need by tailoring analytics to your business. Improve any business outcome with precise recommendations and specific guidance.
VISUALISE YOUR ENTIRE BUSINESS ON A SINGLE SCREEN
Avoid needing multiple systems and logins. Create complete visualisations, predictions, insights, and more by bringing all your data — even from external systems — onto a single platform.
KNOW THE SPECIFIC STEPS TO TAKE NEXT
Take instant action from the point of insight, updating records, and sharing dashboards.
-
HELPS YOU UNDERSTAND CONSUMERS, ENGAGE THEM, AND PERSONALIZE THEIR EXPERIENCE
CONNECT EVERY INTERACTION
Integrate every touchpoint and experience with your brand across advertising, marketing, commerce, sales, service, and apps.
MARKET SMARTER WITH AI
Discover new segments, identify the likeliest consumers to engage, and power predictive recommendations — all automatically.
OPERATE WITH EASE
Leverage pre-built templates, streamlined messaging flows, and mobile apps to easily create and execute cross-channel campaigns.
TRY OUT B2B MARKETING AUTOMATION SOLUTION
Nurture leads, engage prospects, and target upsell opportunities within existing accounts. Target specific context within segments of your customers based on recent behavior and purchase history.
-
BUILD CUSTOM APPS AND EXTEND SALESFORCE FOR ANY BUSINESS NEED
CUSTOMIZE YOUR CRM SOLUTION
Tailor your CRM with point-and-click ease and empower everyone: developers, admins and business users.
ENGAGE EMPLOYEES WITH APPS FOR EVERYONE
Rapidly build AI-powered employee apps that automate business processes and give every employee a view of the customer.
BUILD WITH SECURITY AND TRUST
The world's most trusted cloud platform gives you the ability to add the layers of security and compliance controls your industry or customers demand.
CREATE AMAZING CUSTOMER EXPERIENCES
Engage customers with beautiful, personalized apps that connect to Salesforce. Create apps in any language your developers want with built-in AI. Even connect to IoT.
-
DELIVER SMARTER, MORE PERSONALIZED SUPPORT ANYWHERE ACROSS THE PLATFORM
BE READY TO SUPPORT ANY CUSTOMER ON ANY CHANNEL
Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice.
IMPROVE SUPPORT WITH AI BUILT FOR THE SALESFORCE PLATFORM
Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from AI analytics reports.
SEE ALL THE DETAILS OF A CASE, AT A GLANCE
Boost agent efficiency and customer satisfaction with a console that displays everything relevant to a case, from any department, in one dynamic, connected CRM solution.
RESOLVE ONSITE SERVICE ISSUES ON THE FIRST TRIP
Improve your field service operations with a mobile-first experience that uses AI to ensure technicians have the right tools and parts to do the job right.
-
EASILY BUILD INTELLIGENT AND BRANDED COMMUNITIES AND PORTALS FOR CUSTOMERS, PARTNERS, AND EMPLOYEES
DESIGN, LAUNCH, AND MANAGE EVERYTHING FROM ONE PLACE
Create a custom community with clicks, not code. Alternatively, select from an ecosystem of simple, pre-built templates, components, and apps.
CUSTOMIZE CONTENT AND APPEARANCE FOR EACH AUDIENCE
Tailor your pixel-perfect digital destination to each customer. Use permissions to control which users can access select content, data, and functionality.
HARNESS AI-POWERED INSIGHTS TO GET A COMPLETE VIEW OF EVERY CUSTOMER
Combine site analytics, user-generated content, and CRM data to predict customer behaviors and make informed decisions.
EMPOWER CUSTOMERS TO FIND ANSWERS — FAST
Modern, self-service portals allow customers to browse FAQs, explore knowledge bases, log cases, update orders, and more — all without any agent interaction.
-
DISCOVER THE NEW LEVEL OF EFFECTIVENESS FOR YOUR RETAIL EXECUTION
TURN EVERY STORE INTO A PERFECT STORE
Keep essential goods flowing to stores that need it. Increase audit accuracy with AI that helps ensure the accuracy of inventory, planogram, and merchandising compliance.
VISIT THE RIGHT STORES AT THE RIGHT TIME
Bring efficiency and help schedule their visits to the field reps by providing information, including site location, hours, and estimated visit time, right in their mobile app.
ACCELERATE IN-STORE PRODUCTIVITY
Tailor in-store activities based on customer requirements, streamline repetitive tasks, from inventory audits and planogram compliance through return order processing and surveys.
MAXIMIZE IN-STORE SALES
Use the mobile solution to collect important data such as category, product, pricing, and quantity and make orders easily.
-
A TRUSTED INTEGRATION AND API PLATFORM
CONNECT YOUR APPLICATIONS, DATA AND DEVICES
Bring the power of integration to your enterprise. Connect any system whether in the cloud or on-premises, on a unified platform.
MAXIMIZE BUSINESS AGILITY
Break free from inflexible custom code and build an enduring applications network that allows reuse and self-service.
INNOVATE FASTER
Allow teams to discover and reuse integration assets to build upon prior projects and address new business priorities.
CREATE NEW REVENUE OPPORTUNITIES
Enable your entire ecosystem to extend core capabilities to partners, customers and developers.
