Avito.ru & GBC Team
About the company
Avito.ru is a Russian classified listings website with sections devoted to general goods for sale, jobs, real estate, personals, cars for sale, and services. It is the most popular classifieds site in Russia and the second biggest classifieds site in the world after Craigslist. In January 2019, it had more than 10.3 million unique daily visitors. On average, Avito's users post more than 500,000 new ads daily, and the overall ads are about 50 million active listings.
The customer needed an automation tool for B2B call center. Optimization of support and sales processes, automation of ticket-management system using all platform tools and integration with CTI and website.
Service cloud helps Avito to boost their revenue by improving the efficiency of sales and support reps and automating many routine processes. Customer received a system, which is user-friendly, easily scalable, flexible and easy to maintain. Internal CRM team was reduced from 10 to 4 people.